Geneva: a demanding economic environment
Geneva holds a special place in French-speaking Switzerland. The city is home to many international organisations and non-governmental organisations. It is also a major financial centre, particularly for wealth management, and a recognised hub for commodity trading. High-end watchmaking has a long history there.
Around these major players, many SMEs keep the local economy running: fiduciaries, law firms, brokerage firms, property management agencies, medical practices, shops and service companies. Many work with an international clientele and in several languages.
The needs we encounter in Geneva
In this context, three expectations come up often:
- Confidentiality: client data is sensitive, and businesses want to know where it is stored and who has access to it.
- Multilingualism: a website, a form or a phone reception service often has to work in French and English, sometimes in other languages too.
- Traceability: documents, exchanges and approvals must be retrievable and justifiable.
On top of this come the usual SME needs: reducing manual data entry, linking tools that do not communicate and responding faster to enquiries.
Our services for Geneva businesses
- Custom software: internal tools, client portals, case management with precise access rights.
- Artificial intelligence and automation: e-mail sorting, extracting information from documents, preparing summaries.
- AI voice agents: multilingual phone reception and appointment booking, even outside office hours.
- Data integration: synchronisation between accounting, calendar, e-mail and business tools.
- Websites and SEO: bilingual websites that are clear and visible in local searches.
These services can be adapted to fiduciaries, medical practices and insurance and brokerage, all well represented in the canton.
Data protection and AI
Using AI must not expose your information. We choose tools according to the sensitivity of the data, avoid sending unnecessary information to external services and favour hosting in Switzerland whenever possible. The nFADP (new Swiss Federal Act on Data Protection) has been in force since 1 September 2023: our article nFADP and AI in SMEs summarises the points to check before getting started.
How we work with you
We start with a conversation to understand your business and your constraints. Scoping workshops can take place at your offices in Geneva; follow-up then often happens by video conference, which suits busy schedules. We deliver in stages, with versions you test before each go-live. Our method describes this process in detail.
Do you have a project in Geneva, Carouge, Lancy or elsewhere in the canton? Tell us about it via the contact page and choose the meeting format that suits you: on site or by video.
Frequently asked questions
Do you travel to Geneva?
Yes. We are based in Lausanne and are happy to come to Geneva for important workshops. Follow-up meetings can take place by video conference.
Can you develop multilingual tools?
Yes. Interfaces, websites and voice agents can be provided in several languages, for example French and English, depending on your clientele.
How do you handle data confidentiality?
We take the nFADP into account from the design stage, restrict access to data and favour hosting in Switzerland whenever possible.